Teleoperator

Quebec City, Canada · Full-time

Version française

The role

This is a founding-cohort role for a technically minded person who wants to go deep. You'll pilot robots across a growing range of tasks — inspection, grading, and authentication; picking, packing, and sorting; returns processing; and kitting/light-assembly work. Because you'll work hands-on with the robots, workstations, and software that run them, you'll also be the first line of technical problem-solving when something goes wrong. You'll help define what "great teleoperation" looks like while the role and tooling are still being built, and strong performance is a path toward more complex tasks, deployment support, and system testing.

What you'll do

• Pilot robots across a range of evolving, sometimes unscripted tasks
• Detect, troubleshoot, and recover from errors live — on the robot side and the computer side (restarting services, reading logs, checking connections)
• Work in a Linux environment day to day: using the command line, running and adjusting scripts, setting up and maintaining operator workstations
• Collect and annotate data from piloting sessions to support model training
• Evaluate ML model performance and report clear, specific findings back to the engineering team
• Contribute to a shared library of SOPs — turning what you learn piloting each new task into documentation the next operator (and robot) builds on
• Help improve how tasks and workflows are structured, including small scripts or tools that make the operator's job faster
• Work with Claude Code and GitHub as part of the team's day-to-day tooling

What we're looking for

Required

• A hands-on technical background — e.g. IT support, help desk, computer or electronics technician, systems administration, or a technical degree/program — or equivalent self-taught experience
• Basic working knowledge of Linux and the command line
• Some programming or scripting experience, ideally in Python and/or Bash — school projects, personal projects, or automation scripts all count; you don't need to be a software engineer
• Comfort troubleshooting computers and hardware methodically, rather than guessing
• Professional English, spoken and written — you'll work daily with an international team and give precise feedback to engineers
• Full use of both hands/arms; excellent hand-eye coordination and manual dexterity
• A track record of reliable, high-quality output in a role where consistency matters — not just occasional strong performance
• Comfort giving structured, specific feedback on system or robot behavior — you'll be a direct feedback loop into how the tech gets better
• Ability to operate with minimal supervision and good judgment about when to flag something up
• Reliable on-site/hybrid availability, with some flexibility for occasional travel to support new deployments

Nice to have

• Git/GitHub experience
• Networking basics (SSH, IP addressing, Wi-Fi/connectivity troubleshooting)
• Experience with robotics, electronics, 3D printing, or lab/test equipment
• A competitive gaming, esports, or other high-precision skill background — the reflexes carry over directly

No teleoperation or robotics experience required — we'll train you on the robots. What we're looking for is someone who's already comfortable under the hood of a computer.